Our Product Guarantee

At Amer & Co., we take pride in the quality of our products and are dedicatedĀ to providing our customers with the best possible shopping experience. In the unlikely event that you receive a damaged or defective item, please contact us immediately so that we can make it right.

To report a damaged or defective item, please email us at info@amer.hk within 2 days of receiving your order.Ā Be sure to include your order number, a detailed description of the issue, and photos of the damaged or defective item.

Upon receiving your email, we will promptly investigate the issue and determine the appropriate course of action. Depending on the circumstances, we may offer a replacement product, issue a refund, or provide a store credit.

Please note that our products are non-refundable and non-returnable, except in the case of damaged or defective items. We appreciate your understanding and cooperation in this matter.

Thank you for choosing Amer & Co. We value your business and are committed to providing you with excellent customerĀ service.